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In this portal, you can do a support request about your systems in production.
Support request can be service request, incident, or change
The support request forms a ticket to our internal system, and we will start working on it as soon as possible
You can monitor the status of your ticket through this portal and you will receive notifications of changes to the ticket to your e-mail.
Incident
When reporting an incident, it would be good to mention the following:
A title that describes the problem as well as possible
The time when the problem occurred
Did the problem occur in production or in the test environment
Description of the steps: in what way and how it can be repeated/the problem repeats itself
Screenshot or video for attachment.
Problems with the system? Submit an incident.
Required fields are marked with an asterisk*
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